📞 Grasshopper

We use Grasshopper as our telephone system. Someone from the office will set you up with your unique office phone number and login. The number will be set to ring to your cell phone, which you can answer directly on your phone. By logging into the application itself, you can make outgoing calls with your unique office telephone number as well.

Grasshopper can be set to ring 24/7, or during certain hours of the day.

This telephone line reaches an auto-attendant with Grasshopper. Grasshopper is a VoIP telephone provider, meaning that our telephone service is handled through the internet with no physical phone connections of any sort. Grasshopper allow for a range of extensions for each staff member and Operator, as well as a collection of different incoming lines. Other than our main office telephone number, other incoming phone numbers go directly to certain staff as assigned through the Grasshopper system.

Each person using the phone system will be set up with a user on Grasshopper. You should also download the Grasshopper app from your app store.

 

 

 

 

 

 

 

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 https://youtu.be/2uXWmRWBCPg

 

https://youtu.be/yTOUHz_uw0c

 

 

Transferring Calls on Grasshopper

*Only incoming calls can be transferred.
*An outgoing call cannot be transferred with grasshopper.
To transfer a call:
1. Dial ## to place the call on hold
2. Dial: 2 to transfer (Dial: 1 to take the call off hold OR 3 to end the call)
3. Dial the extension number followed by # (i.e., 123#)
4. To transfer the call dial 1
5. Hang up

 

 

 

This article needs to be built out for Grasshopper – how to use it internally, adding users, etc.

 

Sections to be written (not set in stone, but just a guide to start thinking about this stuff)

1. Description of software

2. Logging in

3. Adding a new user (reference this article for adding Operators as new users)

4. Desktop app – description of features and use of features

   1. Answering calls

   2. Forwarding calls

   3. Voicemails

5. Mobile app

   1. Same thing

6. Other information necessary for internal staff to use the software

 

 

• Transferring calls to internal extensions

  *Only incoming calls can be transferred

  1. Dial ## to place the call on hold

  2. Dial 2 to transfer ( Dialing 1 as the second step takes you back to the caller, and 3 ends the call without transferring)

  3. Dial the extension number followed by # ( ext703#)

  4. Dial 1 to complete the transfer

  5. Hang up

 

 

 

Each Operator will require a Grasshopper user account

1. Log in to Grasshopper

1. Go to Settings

2. Go to Users

3. Add New User for the Operator

   1. This automatically sends the Operator an email to get in

 

1. Go to Extensions

2. Go to Employee Extensions and Add New Extension

3. Add new extension for the user

4. Match settings on the other extensions

   1. Ring for 25 seconds

   2. Calls connect as soon as call is picked up

   3. Forward to Operator's cell phone number

5. Make note of their extension number

 

1. Go to Settings

2. Add additional phone number

3. Select appropriate state and pick a good phone number

 

After creating their Grasshopper user, you will need to update the Operator's contact information in two systems:

1. Navigate to the user's profile in Office 365 and update the user's contact information with their new office phone number

2. Update the Operator's profile in Buildium with their new office phone number