🏡 Unity Recovery Housing (URH) --- formerly "VSL-Managed"
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      1. Vanderburgh Sober Living Knowledge Base
      2. 🛎️ Support Team 🔒
      3. 🏡 Unity Recovery Housing (URH) --- formerly "VSL-Managed"

      📝 Contract Operator Support

      This article discusses how the Support Team interacts with contract operators.

      TBD

       

      📝 Contract Operators: Overview

      • Who they are and what they do and how they fit into everything
      • They enter into an agreement (provide a link to the knowledge base article for contract operators that describes that context, I don't think that's even created yet)
      • Candidates will sign a Charter Agreement and the Contract Operator Agreement for a specific home
      • Limited term (3 to 6 months) with a clear end date that results in them taking the home over as a Chartered Operator. Training and deliverables in the meantime, with deadlines, expectations, etc.
      • Under direction of Service Manager

      If corporate your accountable for managing all of the things below whether with a contract operator or not with a contract operator. If there's a contract operator, review the article below and then work with them on the items below. If there is no contract operator, then you are responsible for doing all of the items below.

      Contract Operators, though working under a distinct agreement, are integral members of the Vanderburgh House community. While they operate with a degree of autonomy, it's paramount that their functions and the homes under their care align with the standards and expectations of Vanderburgh House. Supervision of Contract Operators not only ensures the seamless running of homes but also provides a nurturing environment for these operators to grow, evolve, and eventually transition into Chartered Operators.

      Contract Operators play a pivotal role in the VSL community. Here's a closer look at their function:

      • Role Definition: Contract Operators are individuals or entities engaged contractually to oversee one or more Unity Recovery Housing Homes on VSL's behalf.

      • Engagement Mechanism: Their association with VSL is formalized through the Contract Operator Agreement, a finite-term contract that delineates the specifics of the relationship between the two parties.

      • Goal for the Relationship: Every Contract Operator relationship has a clear objective: transitioning the Contract Operator to become a Chartered Operator.

      • Guidance & Mentorship: Steering this transition is the duty of the Operations Department, especially the Support Managers. They coach and guide Contract Operators, facilitating their ascent to becoming Chartered Operators when they are prepared to do so.

       

       

      What Contract Operators are accountable for

       

       

      How Contract Operators are compensated

       

       

      How we find Contract Operators

      • How's mentors looking to transition or random other people looking to apply in all of this is disgust and described in the other articles on the topic

       

      Managing Contract Operators

      Contract Operators, though working under a distinct agreement, are integral members of the Vanderburgh House community. While they operate with a degree of autonomy, it's paramount that their functions and the homes under their care align with the standards and expectations of Vanderburgh House. Supervision of Contract Operators not only ensures the seamless running of homes but also provides a nurturing environment for these operators to grow, evolve, and eventually transition into Chartered Operators.

      Tangibles:

      1. Review list of your assigned Contract Operators
      2. Weekly check-in call with each Contract Operator, log on Operator Deal record
      3. Follow-up with support requests
      4. Proactive engagement to ensure standards are met, Operator is supported
      5. Ensure that the Contract Operator is comfortable with the Charter concept, and engaged in a discovery process looking to move forward with this
      6. Ensure that the home is prepared (or in process) to be a Chartered Home
      7. Manage all certification for all non-Chartered homes

      1. Oversight of Operations: Regularly monitor and evaluate the performance of Contract Operators and the status of their respective homes. Ensure that operations are in line with Vanderburgh House standards.

      2. Mentorship & Coaching: Provide guidance, feedback, and training to Contract Operators, aiding in their professional development and preparing them for potential transition to Chartered Operators.

      3. Home Standards Maintenance: Ensure that homes operated by Contract Operators adhere to Vanderburgh House's quality and safety standards. This includes periodic inspections and audits.

      4. Contract Compliance: Ensure that Contract Operators are fulfilling the terms of their agreement, addressing any discrepancies or issues promptly.

      5. Transition Readiness: Assist Contract Operators in understanding the responsibilities and requirements of becoming a Chartered Operator. Ensure they are equipped with the necessary tools, knowledge, and support to make this transition when the time is right.

      6. Home Charter Preparation: In anticipation of a Contract Operator's transition to a Chartered status, ensure that the home is adequately prepared, meeting all criteria to be recognized as a Chartered Home.

      7. Continuous Feedback Loop: Establish regular check-ins with Contract Operators to address any concerns, provide feedback, and discuss growth opportunities.

      8. Relationship Building: Foster a positive and transparent relationship with Contract Operators, making them feel valued and integral to the Vanderburgh House community.

      The supervision of Contract Operators is not merely about oversight; it's about fostering growth, ensuring quality, and building a mutually beneficial relationship that upholds the reputation and standards of Vanderburgh House.

       

       

      Encourage them to become Independent Operators

      Engage them in their operation of Unity Recovery Housing homes and help them develop and perhaps become Independent Operators.

      Navigating the pathway from Contract Operator to Chartered Operator involves myriad considerations. At VSL, we believe that fostering frequent engagement, continuous dialogue, tailored coaching, and meticulous home evaluations are the cornerstones of this transformation. Each interaction is geared towards ensuring Contract Operators not only meet the requisites but also deeply resonate with the ethos of a Chartered Operator.

      • Engagement Activities: Hosting events, workshops, and collaborative sessions to immerse Contract Operators in the VSL community. These activities aim to create a sense of belonging, enhance networking opportunities, and enable Contract Operators to share experiences and learn from their peers.

      • Regular Check-ins: Scheduled touchpoints to gauge the progress, address concerns, and provide timely feedback to Contract Operators. These regular interactions keep the transition process on track and ensure that both VSL and the operator are aligned in their objectives.

      • Transition Coaching: Personalized coaching sessions diving into the nuanced world of a Chartered Operator. This guidance demystifies the responsibilities, challenges, and rewards associated with the role, preparing Contract Operators for the transition both mentally and operationally.

      • Home Evaluation: Comprehensive reviews ensure every corner of a home meets the stringent requirements for Chartered status. Evaluations focus on quality, safety, facilities, and adherence to Vanderburgh House's ethos, guaranteeing the residence is poised for its elevated status.

       

       

      Budgets in Contract Operated Homes

      • Standard Monthly Budget for Contract Operated Homes: Homes typically have a monthly budget allocated for standard consumable supplies. Examples: 

        • Cleaning products
        • Paper goods
        • Miscellaneous consumables

      • Exceeding the Budget: Items like furniture or non-consumable improvements often fall outside the standard budget. These requests must be reviewed by the Support Manager for necessity and impact.